Practical help from inspection specialists
Technical support focuses on getting a specific inspection task working correctly. Engineers can review device settings, image or acoustic data quality, software connections and operating conditions before recommending a next step.
Typical technical requests
- Initial configuration, firmware and software connection checks
- Image quality, probe articulation and acoustic detection settings
- Inspection report export and data-management guidance
- Fault isolation using photos, recordings, logs and serial-number information
Prepare a faster support case
Include the product model, serial number, current software version, a short description of the application and representative images or recordings. This lets the engineer reproduce the situation and provide a focused response.